Service King Collision Repair of Wylie at 1201 S, Texas 78, Wylie, Texas.

I utilized the online appointment system twice without any contact from a representative at Service King. This morning I called and want put on hold for a “customer care associate”. I sat on hold for over 6 minutes and finally opted to disconnect. I work in a customer service industry and if my department who’s supposed to be bringing in revenue by accepting ALL calls in a timely manner they would suffer the consequences. I’d suggest a name change because they are definitely not the service king. Deplorable service and no personality whatsoever displayed by front desk upon receiving call. No break in holds to ensure someone would be right with me or to take a number and have a representative reach out to me at a better time. Everyone gets busy, I understand that. I do not understand why a little common courtesy and phone etiquette wasn’t imposed to potentially attain a job which will in turn pay their salary.